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Dated: December 24, 2011

ISO 9001:2008 certified police stations of Jalandhar Police Commissionerate

Dated: June 25, 2011

The ISO 9001:2008 certified police stations of Jalandhar Police Commissionerate were dedicated to the citizens by Sh. P.S. Gill, Director General of Police, Punjab on June 25, 2011. All the 14 jurisdictional police stations, the two special police stations namely NRI and Women, and two other units i.e. the Traffic Offences Compounding Branch and the Licensing Branch of the Commissionerate are now ISO-certified to provide time-bound quality service to the citizens. The DGP, accompanied by Sh. Gaurav Yadav, Commissioner of Police and other senior officers visited the police stations and dedicated them to the citizens by cutting ribbon and unveiling plaques. Subsequently, Sh. Gill presided over a seminar on 'Good Practices in Police Commissionerates' which was attended by Sh. Rohit Chaudhary, IGP/GRP, the Police Commissioners of Ludhiana and Amritsar, Sh. R.P.Mittal, IGP/Zonal Jalandhar, Sh. Lok Nath Angra, DIG/Jalandhar Range, the SSPs of Jalandhar Rural, Hoshiarpur, Kapurthala and Shaheed Bhagat Singh Nagar, besides other police officers. After the conclusion of the seminar, the DGP presented ISO certificates to the SHOs and supervisory officers of the Jalandhar Police Commissionerate.

The International Organization for Standardization lays down international standards applicable to any type of service. These standards pertain to the Standard Operating Procedures (SOPs) as defined in manuals prepared, and, adherence of time limits in providing the service. The ISO 9001:2008 certification has two parts relating to (i) improving the infrastructural facilities in the certified police stations by providing display/notice boards, separate lock-ups and toilets for males and females, visitor areas and single-window reception, wheelchair and ramp for disabled citizens, work stations for investigating officers, fire-fighting systems, and facilities like water purifier/water cooler, and, (ii) improving the service and deliverables to the citizens in a transparent and time-bound manner, wherein the major services are categorized and a time schedule for each activity is defined, and effort made to complete the process within the prescribed time.

The service delivery activities relate to reception of visitors and taking down their complaints or grievances, registration of FIRs whenever information disclosing the commission of cognizable offences is received, spot visits and conducting investigations, verifications of passport/PCC/service/arms license and others, disposal of case property and streamlining of the beat system and surveillance system. Time-limits have been prescribed for completion of each activity.

A fully automated application software named Police Station Management System (PSMS) has been uploaded for all the police stations for computerizing the functioning of the police stations pertaining to maintenance of records of complaints, history sheets, information sheets, case property, government property, service of summons and warrants, proclaimed offenders, crime registers and conviction registers, database for license holders, verifications and other related matters. This software is a Pilot Project for automation of police station register and generation of reports under the Punjab Police Rules (PPR). The software would provide a universal applicable system for recording all the relevant data of various registers under PPR to enable self-generation of reports for the police stations and the DPO to have information on real time basis. It would provide a platform which can work either on stand-alone basis or the local intranet or wider area network by using VPN. The software application would be modular, scaleable incorporating all the legal requirements of PPR and the Punjab Police Act, 2007.

Presentations on 'Good Practices in Police Commissionerates' were done by all the three Police Commissionerates of Amritsar, Jalandhar and Ludhiana. The Jalandhar presentation highlighted the infrastructural strengthening of the basic unit of policing i.e. the police station by providing it with man-power, better buildings, better working conditions, computerization of police station record management and citizen-friendly delivery services. The commissioning of modern control room, its integration with police station functioning and increased responsiveness were discussed, as also projects worth Rs. 1.9 crores undertaken for infrastructural development in police lines and police complex of PS Division No. 2. The good work done in traffic management including operationalization of the Traffic Offences Compounding Branch, traffic website, traffic education, Traffic Marshal Scheme, and the WHO-sponsored RS-10 project focusing on drunken driving and over speeding was projected. The Ludhiana presentation highlighted the rating of police station Sadar Ludhiana as the best in Asia during the Police Station Visitor Week (PSVW) organized by Altus Global Alliance, construction of new buildings for police stations, commissioning of website of Ludhiana Police Commissionerate, operationalization of a modern control room, ISO-certification of 11 police stations and initiatives taken in community policing. The Amritsar presentation highlighted the introduction of innovative scheme 'Sanjhi Mulakat'- police-public interaction on regular basis for grievance redressal, establishment of Tourism Police, better traffic management by introduction of one-ways, installation of road signage, conceptualization of city surveillance project by installing CCTVs at major intersections, training of over 600 police personnel in first-aid and casualty evacuation, streamlining of passport verification within 21 days and ISO-certification of 7 police units.

Jalandhar Police Commissionerate official web portal launched

Dated: February 12, 2011

The main endeavour of the Punjab government being to provide citizen-centric police services to the common persons, the Jalandhar Police Commissionerate has remodeled its web portal www.jalandharpolice.com with more informative, dynamic and interactive features. The remodeled web portal has been dedicated to the citizens by Sh. Sukhbir Singh Badal, Deputy Chief Minister on February 12, 2011 at a function held in the office of the Police Commissioner. This web portal will go a long way in improving delivery of police services to the citizens and also enhance work-efficiency of the police.

The web portal is comprehensive, user-friendly and interactive containing brief informative features on Jalandhar and the Police Commissionerate. Details of hospitals, schools and colleges, ambulance services, banks and ATMs, blood banks, religious places and government offices are included. It contains details about the Jalandhar Police Commissionerate, its mission statement, organizational structure, contact numbers of officers, details of police martyrs, list of PIO/APIO under RTI Act, details of proclaimed offenders and absconders, orders u/s 144 Cr.P.C., press releases, details of units like PCR, Women police station, NRI police station, Traffic wing including the beats of PCR and maps of the city. There is a link to the web portal of the traffic police containing data of over 90,000 traffic offenders, traffic advisories, information about the traffic police etc.

The web portal has a section on the Frequently Asked Questions (FAQs) like how to get FIRs registered, DDR entries, differences between cognizable and non-cognizable offences. There is a special section for women in distress where complaints can be submitted online by either the victim herself or any other person with provision to keep the identity secret. Similar provision for non-disclosure of identity of persons providing information on crimes is also available.

The following police services are available on the web portal at the click of the mouse :-

  1. Status of passport verifications
  2. Status of PCC & PCC forms download
  3. Status of arms license application & download
  4. Status of public complaints
  5. Scanned copies of all FIRs registered in the Commissionerate after January 1, 2011 with download facility
  6. Untraced reports (thefts) download
  7. Online complaint submission
  8. Migrant/tenant/servant verification form download

There is provision of protection of privacy by providing access through typing of CPRC number and the authorization key, both of which are provided to the applicant at the time of submission of the application at the CPRC and as such only that applicant can check the status of his passport verification/PCC/arms license/complaint etc.

There are informative sections on the Unidentified Dead Bodies (UIDBs) and missing persons with photographs, a host of safety tips and a section on stolen vehicles with an online link to the NCRB database.

With the dedication of the remodeled web portal, efficiency of delivery of police services and grievance redressal of the citizens would be enhanced obviating the necessity of visiting police offices for checking status of applications, complaints and free download of all registered FIRs.

Punjab Police launches the E-Beat Tracking System and E-Investigation Solution at Jalandhar

Dated: January 6, 2011

Keeping its endeavor to modernize and technologically upgrade the equipments being used, the Punjab Police today launched the E-Beat Tracking Management and E-Investigation Solution at Jalandhar. Sh. P.S.Gill, Director General of Police, Punjab inaugurated the modern police control room of the Jalandhar Police Commissionerate at the police lines, and, also started the E-Beat and E-Investigation project on a pilot basis in four units, including the three Commissionerates of Amritsar, Jalandhar and Ludhiana and district S.A.S. Nagar. Sh. S.M.Sharma, Additional Director General of Police, Information Technology and Telecommunications, Sh. Jagdish Kumar, IGP/ Information Technology and Telecommunications, Sh. Gaurav Yadav, Commissioner of Police, Jalandhar and other senior officers were present on the occasion.

The Modern Police Control Room functions as a 100 number distress call management center and is equipped with the digital map of Jalandhar city. The digital map is available on the computer screens of the call takers and call dispatchers enabling them to pin-point the location where PCR vehicle is required and then direct the nearest vehicles to the spot. The functioning of the control room is now fully computerized with all entries being made by the officials on the computers directly without the aid of paper. The PCR controls a fleet of GPS-enabled 41 motorcycles and 14 Tavera vehicles. In addition, the GPS have been installed in the vehicles of SHOs, traffic and other police officers for better monitoring and pooling of resources. There are five call-taking stations and five call-dispatching stations with supervisory stations for monitoring and feed-back. The modern PCR is connected to the State Command Center at Chandigarh and its functioning is also monitored at the state level. The modern PCR has been constructed at a cost of Rs. 1.8 crores with the aim of cutting the police response time to distress calls to 7 minutes. There is provision of storing voice and other data for a period of one month and automatic recording of voice calls on loggers.

A total of 70 mobile GPS-enabled mobile handsets of Nokia E-5 model have been handed over to the police officers, with 20 sets each allocated to Amritsar, Jalandhar and Ludhiana Commissionerates, and, 10 sets allocated to S.A.S. Nagar district. The project is being operationalized in 14 police stations in the state on a pilot basis, with four police stations of each Commissionerate and two police stations of S.A.S. Nagar district being allocated five mobile handsets each. Three handsets will be used for the E-Beat Tracking Management and two handsets for the E-Investigation solution in each selected police station. E-Beat Tracking Management would enable live tracking of the beat officers moving in their respective areas at the police control room and also at the desktop in the police station for the use of the SHO concerned. The E-Investigation solution would enable direct uploading of images and videos from the scene of crime to the server located at the PCR with time, date and location of the image/video taken. Videos of duration upto 1 hour can be recorded. External memory cards with 8 GB capacity are being provided with each mobile handsets.

The case file details available on the police station computers, computerized police records like photographs of wanted persons and proclaimed offenders and other details can be synced on the E-Investigation handsets from the police station desktop using data cable. The E-Investigation handsets would function as an electronic diary having investigation and record back-ups for the investigating officers and would be useful in aiding criminal investigations. The handsets being GPS-enabled can be monitored from the control room and also the police station desktop would enable the supervisory officers to effectively monitor the functioning of the investigating officer and the beat officer.

Simplifying delivery of police services

Dated: March 31, 2010

  1. In keeping with the stated police objectives of facilitating better delivery of police services to the citizens, and increasing the police-community interface, it has been decided in the Jalandhar Police Commissionerate to simplify the procedures for obtaining documents from police stations and registration of complaints and DDRs.
  2. Instructions have been given to all the police stations to immediately register FIRs in cognizable cases and lodge DDRs in non-cognizable cases and give copies to the complainants without unnecessary delay. Fact finding inquiries can be conducted in certain cases in accordance with directions of the hon'ble Supreme Court of India.
  3. It has been decided to do away with the requirements of submitting affidavits for reporting loss of passports, mobiles, bank papers and other documents. Applications on plain paper would be accepted by the police stations which would make DDR entries and immediately give copies to the complainants.
  4. In a similar manner, intimations given to police stations about missing persons, minor accidents, loss of documents, sudden loss due to fire or any other reasons and similar intimations would be immediately recorded in the Daily Dairy and copies would be given to the complainants at the time of lodging of the intimation.
  5. It has also been decided to provide untraced reports in property cases, including thefts of motor vehicles and other thefts within a period of 30 days from the registration of the FIR. The Additional Deputy Commissioner of Police/Crime has been made the nodal officer and would be responsible for supervising the theft investigations and submission of untraced reports by concerned SHOs within the stipulated period of 30 days. On completion of the 30 day period, untraced reports would be sent by post to the complainants by the office of the Additional Deputy Commissioner of Police/Crime and these can also be obtained in person by the complainant from the said office.

Commissioner of Police,
Jalandhar

Busting a racket involving preparation and use of fake financial documents

Dated: April 28, 2010

Jalandhar Police Commissionerate has succeeded in busting a racket involving preparation and use of fake financial documents viz. bank statements, loan statements to facilitate procuring of student visa for study in different foreign countries with the arrest of three members of the racket. Sh. Gaurav Yadav, IPS, Commissioner of Police, Jalandhar stated today that Sh. Satinder Singh, Additional Deputy Commissioner of Police/Headquarters, Jalandhar received a secret information that a racket involving preparation and use of fake documents like bank statements, loan statements etc. of different banks was being run by a number of unscrupulous elements. The racketeers used to advertise through the media and would offer to prepare document files for students desirous of going abroad for higher studies in different foreign countries. After receiving such requests they would fabricate fake bank statements showing fictitious amounts in bank accounts and loan statements showing student loan sanctioned to the applicant by reputed banks, would submit the documents to different embassies for procuring student visas. In this regard, case FIR No. 27 dated 27-4-2010 u/s 419/420/465/467/471/120-B IPC was registered in police station Navi Baradari, Jalandhar and the following three persons were arrested from the premise of M/s Education Boutique, Prime Tower, Jalandhar:

  1. Atul Vashisht s/o B.M. Vashisht r/o 466, Sector 10, Panchkula (Haryana), who runs M/s Daffodils Study Abroad, Sector 22-C, Chandigarh.
  2. Kamal Sehgal s/o Gulzari Lal r/o Wariana, Jalandhar, who runs M/s Taff Educations, Green Park, near Narinder Cinema, Jalandhar.
  3. Naresh Kumar s/o Sarwan Chand Sharma r/o Preet Nagar, Ladowali Road, Jalandhar, who runs M/s Worldwide Career Consultants, Badwal Complex, near Narinder Cinema, Jalandhar

Their fourth accomplice identified as Pavit Brar, who is Director in M/s Education Boutique, Prime Tower, Jalandhar is yet to be arrested. The police has recovered fabricated documents showing to have been issued by different banks from the arrested persons. The investigation of the case is being conducted by the Economic Offence Wing, Jalandhar under the supervision of Sh. Harpreet Singh, ACP/Model Town, Jalandhar.

Commissioner of Police,
Jalandhar

Simplifying delivery of police services

Dated: May 4, 2010

  1. In keeping with the stated police objectives of facilitating better delivery of police services to the citizens, and increasing the police-community interface, it had been decided in the Jalandhar Police Commissionerate to simplify the procedures for obtaining documents from police stations and registration of complaints and DDRs. An office order was issued on March 31, 2010 in this regard.
  2. Instructions were given to all the police stations to immediately register FIRs in cognizable cases and lodge DDRs in non-cognizable cases and give copies to the complainants without unnecessary delay. It had been decided to do away with the requirements of submitting affidavits for reporting loss of passports, mobiles, bank papers and other documents. Applications on plain paper would be accepted by the police stations which would make DDR entries and immediately give copies to the complainants. In a similar manner, intimations given to police stations about missing persons, minor accidents, loss of documents, sudden loss due to fire or any other reasons and similar intimations would be immediately recorded in the Daily Dairy and copies would be given to the complainants at the time of lodging of the intimation. It was also decided to provide untraced reports in property cases, including thefts of motor vehicles and other thefts within a period of 30 days from the registration of the FIR.
  3. A review conducted regarding the implementation of the above simplification of procedures revealed that in the one month period from April 1, 2010 upto April 30, 2010 as many as 669 intimations received from the citizens regarding lost mobile phones, passports, documents and loss were received in the police stations, and DDR entries were made without asking for affidavits or other supporting documents. The following is the police station-wise breakdown of the intimations received from the citizens and DDR entries provided to them:
  4. Sr. No. Police Station Lost Mobile Phones Lost Passports Lost Documents Misc. Loss
    1 Div. No.1 107 06 36 00
    2. Div. No.2 01 04 03 00
    3. Div. No.3 02 03 04 02
    4. Div. No.4 25 07 21 00
    5. Div. No.5 31 07 18 00
    6. Div. No.6 57 08 41 00
    7. Div. No.7 00 03 05 00
    8. Div. No.8 01 08 02 00
    9. Navi Baradari 14 09 11 00
    10. Cantt. 00 03 02 00
    11. Bhargo Camp 76 01 25 00
    12. Rama Mandi 00 04 05 00
    13. Basi Bawa Khel 71 06 23 00
    14. Sadar 07 11 07 00
    Total 392 77 198 02
  5. In a similar way, the office of Additional Deputy Commissioner of Police/Crime has provided untraced reports to all cases of Motor Vehicle thefts reported from January 1, 2010 upto March 15, 2010. These untraced certificates have been issued regarding registered FIRs where the vehicle has not been traced to enable the owners to speedily prepare insurance claims. In case, certain vehicle owners have not been provided these untraced reports or untraced reports of vehicles stolen in previous years are needed, they are requested to contact the Additional Deputy Commissioner of Police/Crime for the needful.

Commissioner of Police,
Jalandhar

Inauguration of Arms Licensing & Registration Branch and Computerized Traffic Offences Compounding Branch

Dated: May 26, 2010

The Arms Licensing & Registration Branch, Visitors Lounge and Computerized Traffic Offences Compounding Branch of Jalandhar Police Commissionerate were inaugurated today by Sh. P.S. Gill, IPS, Director General of Police, Punjab. The DGP also handed over badges to volunteers under the 'Traffic Marshal Scheme'.

The Arms Licensing & Registration Branch of the Jalandhar Police Commissionerate has been entrusted with the functions of issuance of new arms licenses, renewal of arms licenses, issuance of duplicate licenses, endorsements of weapons on licenses, issue of transport licenses, transmission/inheritance of licenses, issue of NOC/permission to licensees, change of address of licensees, registration of outside licenses and creation of master database of earlier issued licenses. The branch is headed by an officer of the rank of Inspector with 8 supporting police personnel, working under the supervision of the Additional Deputy Commissioner of Police/Headquarters and the Deputy Commissioner of Police. The Licensing & Registration Branch personnel have been given a distinctive, citizen-service oriented identity with separate dress code and identity badges. ISO 9001 Certification for the Arms Licensing & Registration Branch has also been applied for, and the process is expected to be completed within the next six months.

A state-of-the-art application software has been got designed and operationalized based on the licensing manual of the Punjab Police. The entire process of issue of arms licenses and other related functions has been completely computerized as per the guidelines issued by the Ministry of Home Affairs, New Delhi. The computerized databank of arms licenses would ensure access of the licensing authority to data resulting in speedy redressal of grievances, elimination of scope of error, and middlemen. The processes and procedures have been well-documented and simplified, and trained staff posted in the branch.

The Computerized Traffic Offences Compounding Branch of Jalandhar Police Commissionerate has operationalized a new software named 'Challan Pro' which would help create databank for all traffic offenders, enable searches for subsequent offenders for enhanced fines, and offer convenience to the citizens for speedy resolution of traffic challans. The traffic challans would be compounded at the single window of the compounding branch on the same day. Required computer hardware has also been installed.

The focus of the traffic police is on traffic education and traffic enforcement, alongwith traffic engineering as well. A Traffic Education Cell headed by an Inspector rank officer is engaged in distribution of pamphlets, visits to educational institutes, involving citizens in traffic education and conducting seminars and workshops for general public and special target groups like auto rickshaw drivers, truck drivers, bus drivers etc.. The city is divided into two traffic zones i.e. Zone-I and Zone-II for supervising the traffic duties responsible for the smooth flow of traffic. These two units do not do traffic challaning work. There are two separate enforcement units for traffic challaning.

The purpose of the Traffic Marshal Scheme is to involve citizens in traffic education and assist the traffic police in enforcement duties. The traffic marshals are citizen volunteers who work on traffic issues in close coordination with the Traffic Education Cell by visiting schools and colleges, educating road users at traffic lights, organizing seminars and workshops. These citizen volunteers would also assist traffic enforcement by being present on traffic checking nakas during checking of vehicles, so as to bring transparency to the entire process.

ISO 9001:2008 Certification of Arms Licensing Branch of Jalandhar Police Commissionerate

Dated: September 14, 2010

After the introduction of the police Commissionerate system in the cities of Amritsar, Jalandhar and Ludhiana, the work of arms licensing is being looked after by the police. The Arms Licensing Branch of Jalandhar Police Commissionerate has been made operational in a short time and the branch was formally inaugurated by the Director General of Police, Punjab on May 26, 2010.

The Arms Licensing Branch caters to the needs of the people who wish to have new arm licenses, renewal, addition and other matters related to it. With an aim to upgrade its competence and meet international standards, to serve the general public with better & fast output, the Jalandhar Police decided to make its branch outfitted with ISO Certificate.

ISO 9001:2008 is most known and acceptable standard in more than 200 countries. This standard enables an organization to develop plans, set goals, make measurable objectives, check and validate its procedures and work in a corporate manner. In pursuance of this aspiration our branch implemented the system, made procedures and plans by way of a comprehensive manual. The data application software was successfully applied and pilot testing for 4 months was carried out under the expert & professional guidance of Sh. Neeraj Sharma, Charted Accountant.

A team of management experts {International Business Certifications (IBC)} was got associated followed with an application to a certifying agency. Two stage inspections were carried out by a team of experts headed by Sh. Sunil Kumar for finding facts as per ISO 9001:2008 standards. After complete satisfaction as per laid down standards, further fine-tuning of the procedures was carried out & implemented. After carrying out closure of Non Conformance (NC), suggestion for Areas for Improvement (AFI) and subsequently showing of work culture and transparency, the Arms Licensing Branch of the Commissionerate of Police, Jalandhar has achieved the standards of ISO 9001:2008 certification and has been awarded with the certificate.

To respect Voice of Our Customer (VOC) and congregate their expectations, a feed-back system has been generated and monitored by our Quality Circle Team. Proper amenities for public and staff have been incorporated. It includes sitting arrangements, filtered drinking water, reception counters for forms and counseling, air conditioned working environment and other facilities.

Starting from a scratch, this branch currently is IT-enabled with an updated database management system, to enhance the operational capability of our work force. Combination of application based management and the quality in the system has multiplied its utility.

Commissioner of Police,
Jalandhar

Seminar on the role of police officers as Executive Magistrates in Police Commissionerates in Punjab

Dated: October 7, 2010

  1. A seminar on the role of police officers as Executive Magistrates in the Police Commissionerates in Punjab functioning in Amritsar, Jalandhar and Ludhiana was held on October 7, 2010 at hotel Radisson, Jalandhar. The seminar was presided over by Sh. Rajan Gupta, Additional Director General of Police/Law & Order and attended by police officers from the three Commissionerates including Sh.Parampal Singh Sidhu, Commissioner of Police/Amritsar, Sh. Gaurav Yadav, Commissioner of Police/Jalandhar, the three Deputy Commissioners of Police of these Commissionerates, other police officers form the rank of Additional Deputy Commissioner of Police, Sh. R.P. Mittal, IGP/Jalandhar Zone, Sh. Ashish Chaudhary, SSP/Jalandhar Rural; Sh. G.S.Khaira, Additional Deputy Commissioner/Jalandhar, Sh. H.P.Handa, Retd. District and Sessions Judge, Sh. Ashok Kumar Gandhi, President, District Bar Association, Jalandhar Sh. Navtej Singh Toor, Advocate and member of the Punjab & Haryana Bar Council, Dr. Roopa Jagota from the Law Faculty of GNDU regional center at Jalandhar and others.
  2. The Punjab Government vide notification dated February 2, 2010, in exercise of powers conferred u/s 8 of the Punjab Police Act, 2007 established for the municipal and adjoining areas of Amritsar, Jalandhar and Ludhiana a police system to be known as the Police Commissionerate system. Subsequently, vide notification dated March 5, 2010, in exercise of powers conferred u/s 20 of the Criminal Procedure Code the state government appointed the Commissioner of Police and officers subordinate to him, but not below the rank of Deputy Commissioner of Police as Executive Magistrate for the purposes of sections 107, 108, 109, 110, 111, 113, 115, 116, 117, 118, 119, 121, 122, 124 and 144 of the Criminal Procedure Code. Subsequently, vide notification dated July 28, 2010, the state government appointed officers not below the rank of Additional Deputy Commissioner of Police as Executive Magistrate for the purposes of sections 107, 108, 109, 110, 111, 113, 115, 116, 117, 118, 119, 121, 122 and 124 of the Cr.P.C.
  3. The courts of Executive Magistrate are functioning in all the three Police Commissionerates in the state in Amritsar, Jalandhar and Ludhiana. Police officers are performing the duties of Executive Magistrates for the purposes of the sections of Cr.P.C. mentioned in para 2 above.
  4. The present seminar was an endeavour to study the working of courts of Executive Magistrates in the Police Commissionerates by holding discussion on the procedures adopted, records kept and the scope/purview of the appeals by holding interaction between the police officers, civil officers, lawyers and experts.
  5. Sh. Gaurav Yadav, Commissioner of Police, Jalandhar welcomed the participants to the seminar stating that the objectives of the police Commissionerate system are the serve the citizens in a better way by more efficient delivery of police services, and the police has to work in a complementary manner as a team with the civil magistracy and the judiciary. Each wing has an important role to perform and the powers delegated to police under the Commissionerate system mainly relate to the keeping of peace and good behaviour, and, are an aid for better maintenance of law & order. Sh. Yadav stated that police must learn from the collective experience of the civil magistracy and exercise the magisterial powers in a lawful and judicious manner.
  6. Sh. G.S. Khaira, Additional Deputy Commissioner, Jalandhar gave a power point presentation on the role of police officers as Executive Magistrates by explaining in detail the provisions of the sections comprising chapter VIII of the Criminal Procedure Code and the scope of each section. He stressed the importance of issuance of notice u/s 111 Cr. P.C. and the mandatory requirement of completion of inquiry by the Executive Magistrate u/s 116 Cr.P.C. before taking further action. Sh. Khaira shared from his experience several practical tips with the police officers regarding the work of Executive Magistrates. Sh. Khaira emphasized the importance of maintaining record by paging each file, indexing files and having a functional record room. All the files should be entered in register to keep track of them. He stated that all the actions of the courts of Executive Magistrates are open to judicial review by the Court of Sessions and the High Court and as such all officers exercising the authority of Executive Magistrate should do so meticulously.
  7. Sh. H.P.Handa, Retd. District and Sessions Judge spoke about the reviews by judiciary and provisions of appeals in higher courts. He apprised the gathering about the judgments of various High Courts and stressed the need for following the law in a meticulous manner.
  8. After two detailed presentations, there was a lively open house discussion including participation by the advocates, the guest speakers and the police officers present. Many issues of importance were discussed, including the scope of arrest u/s section 151 Cr.P.C., the clubbing of section 107 Cr. P.C. with either 150 or 151 Cr.P.C., the misuse of section 109 by the police sometimes, the use of section 110 Cr. P.C as an effective tool for controlling crime and criminals and many others.

Two police stations of Jalandhar Police Commissionerate and the Traffic Challan Compounding Branch of the Traffic Unit were awarded ISO 9001:2008 certificates

Dated: December 22, 2010

Two police stations of Jalandhar Police Commissionerate and the Traffic Challan Compounding Branch of the Traffic Unit were awarded ISO 9001:2008 certificates today by Sh. P.S. Gill, Director General of Police, Punjab in a simple and impressive function held at the police lines. The DGP also visited police stations Jalandhar Cantt. and Navi Baradari and the Traffic Challan Compounding Branch for dedicating these ISO-certified units to the service of the citizens.

The DGP, accompanied by Sh. Rajan Gupta, DG (Law & Order) awarded ISO certificates to the officers supervising the police station in a simple and impressive awards ceremony held in the police lines, after dedicating these ISO-certified units. Welcoming the invited citizens representing a cross-section of city residents from all walks of life including business, medical professionals, advocates, chartered accountants, social activists, Sh. Gaurav Yadav, the Commissioner of Police explained the standards and time limits applicable to the services being provided. Sh. Neeraj Sharma, consultant for the project briefed the gathering about the ISO project. The DGP, in his address stated that ISO certification is part of an on-going exercise to improve the professional standards of Punjab Police and to make it people friendly. Sh. Gill stated that the state police will get one police station in each district ISO-certified for improving the standards of police service. He informed that Suvidha Centers at sub-divisional levels and Out-Reach Centers at police station levels are being operationalized in the state before March 31, 2011. He laid emphasis on on-line providing of services to obviate the necessity of physical contact between the citizens and the police. The vote of thanks was proposed by Sh. R.P.Mittal, the Zonal IGP who promised to maintain the high standards being set.

The International Organization for Standardization lays down international standards applicable to any type of service. These standards pertain to the Standard Operating Procedures (SOPs) as defined in manuals prepared, and, adherence of time limits in providing the service. The ISO 9001:2008 certification has two parts relating to (i) improving the infrastructural facilities in the certified police stations by providing display/notice boards, separate lock-ups and toilets for males and females, visitor areas and single-window reception, wheelchair and ramp for disabled citizens, work stations for investigating officers, fire-fighting systems, and facilities like water purifier/water cooler, and, (ii) improving the service and deliverables to the citizens in a transparent and time-bound manner, wherein the major services are categorized and a time schedule for each activity is defined, and effort made to complete the process within the prescribed time.

The service delivery activities relate to reception of visitors and taking down their complaints or grievances, registration of FIRs whenever information disclosing the commission of cognizable offences is received, spot visits and conducting investigations, verifications of passport/PCC/service/arms license and others, disposal of case property and streamlining of the beat system and surveillance system. Time-limits have been prescribed for completion of each activity.

A fully automated application software named 'Police Station Management Module' has been uploaded for the police stations Navi Bararadi and Jalandhar Cantonment for computerizing the functioning of the police stations pertaining to maintenance of records of complaints, history sheets, information sheets, case property, government property, service of summons and warrants, proclaimed offenders, crime registers and conviction registers, database for licence holders, verifications and other related matters. This software is a Pilot Project for automation of police station register and generation of reports under the Punjab Police Rules (PPR). The software would provide a universal applicable system for recording all the relevant data of various registers under PPR to enable self-generation of reports for the police stations and the DPO to have information on real time basis. It would provide a platform which can work either on stand-alone basis or the local intranet or wider area network by using VPN. The software application would be modular, scaleable incorporating all the legal requirements of PPR and the Punjab Police Act, 2007.